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No hot water or a leaking water heater?
Four things to do right now, then call or text us.
Do this first
- If you smell gas, leave the house and call 911. Don’t flip switches or use your phone inside.
- If it’s leaking, shut the cold water valve on the pipe above the heater. Turn the handle until it stops.
- Turn off the heat. On a gas heater, turn the gas control knob to off. On an electric one, switch off its breaker.
- Move anything that can get wet, and use towels to keep water off the walls and floor.
Then call us. Tell us the size on the label, if you can read it, and whether the water is coming from the tank body or from a pipe or fitting. That tells us whether this is a repair or a replacement.
No hot water, nothing leaking
On gas, check that the pilot is lit and the gas control is set to on. On electric, check the breaker and the red reset button on the thermostat. If it won’t come back, call.
Hissing, a scorched smell or soot around the heater can mean a venting problem. Turn the heater off and call.
Not sure if it needs a repair or a new tank?
Call or text. Send a photo of the label on the side of your heater and we'll tell you what we'd do.